Our TAM couldn't wrap his head around it, so he ended up escalating it to the Outlook team which was totally useless. Our request bounced from department to department.
I thought it was a pretty straightforward bug, especially since it was likely already fixed in one place. That confused some of our users because our internal password change form had a max of 16 characters, so they thought they had created a longer password, but actually didn't. I suspected their web interface had been doing the same thing, but was silently fixed. A couple years back, I had discovered that their IMAP authentication only looked at the first 16 characters of whatever password you entered. That's been my experience as well, even with Premier Support.
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